Help
Questions, something not working, a billing problem, or an idea — email us.
Email us
What to include
- The email address you sign in with, and the workspace and deal name if it’s about a deal.
- What you did, what you expected, and what happened instead.
- Never send passwords, card numbers, or deal documents by email.
Export or delete your data
During the beta, our support team handles these requests. Email us from the address you sign in with — request a copy of your data or ask us to delete your account.
We confirm the request comes from the account holder before acting on it. If you share a workspace with other people, we’ll tell you what happens to it before anything changes.
When you ask us to delete your account, we close it and stop all access to it, then delete your data — except records we must keep for security, fraud prevention, legal, tax, billing, or audit reasons. We’ll email you when your request is complete.
Billing
Your plan, payment method, and cancellation are managed from your workspace’s Billing page. What each offer includes is on Pricing.
Report a security issue
Email david@goldstone.solutions with what you found and how to reproduce it. Please don’t access other people’s data or disrupt the service while testing.